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FAQ
Answers to the most common questions about how Tihna works, headphones, results, and more.
Browse FAQ →Billing & Subscriptions
Questions about your plan, trial, cancellation, or charges — managed through Apple's App Store.
Pricing FAQ →Privacy
How Tihna handles your data, what we collect, and your rights under Australian and international law.
Privacy Policy →Common issues
The app says my headphones aren't connected
Unplug and reconnect your headphones, then tap "Check again" in the app. Make sure your headphones are plugged fully into the jack or paired via Bluetooth. If using wireless headphones, check they're set as the active audio output in your iPhone settings. Phone speakers will not pass the check — stereo headphones are required for the frequency programs to work.
I'm not noticing any effect yet
Most users feel something in the first 3–5 sessions, but some take up to 2 weeks. Consistency is the most important factor. Try to use Tihna at the same time each day. For sleep sessions, start the audio as you get into bed, keep your eyes closed, and don't check your phone. The effect builds over time — it is a protocol, not an instant fix.
My session isn't progressing / stuck on the same session
Sessions unlock after you complete at least 80% of the current session's duration. If you stopped early, the session won't mark as complete. Close the app fully, reopen it, and start the session again from the beginning.
I was charged but can't access premium content
Go to the app's Settings screen and tap "Restore Purchases". This re-links your App Store purchase to your account. If that doesn't resolve it, email us with your Apple ID (the email, not the password) and we'll look into it.
How do I cancel my subscription?
Subscriptions are managed by Apple, not Tihna. To cancel: open Settings on your iPhone → tap your name → Subscriptions → Tihna → Cancel Subscription. You keep access until the end of your billing period. We cannot issue refunds — contact Apple Support for refund requests.
Still need help?
Email us directly. Include your device model, iOS version, and a description of the issue and we'll get back to you within 24 hours.
brainfrequency@tihna.com.auMon–Fri, response within 24 hours · Melbourne, Australia (AEST)